Terms & Conditions
FREE UK Delivery on most Garage Doors!! – MAINLAND UK ONLY
All prices within our online shop include VAT @ The current rate of 20%
Postage and Packaging
United Kingdom:(garage doors ship free).
Note: All orders over the value of £250.00 INC VAT are shipped FREE OF CHARGE.
For smaller parts the cost of shipping is automatically calculated according to weight, and is clearly displayed in the shopping basket before you check out.
Our online credit / debit card payment page is totally secure using 128 bit strength encryption. As well as offering online purchasing, our payment page gives you the option to request that we call you back to ask for your card details.
Spare Parts and Operators
Most items are dispatched same day and are sent 1st Class post (Some items will be dispatched Recorded Sign for), however please allow 5 working days. Larger parts will be dispatched via courier and must be signed for. In the event that no one is available to sign, goods will be returned to our carrier’s depot and you will be contacted to arrange a convenient time to re-deliver, any additional costs incurred will be automatically charged for and receipts will be forwarded on.
Please ensure you return the goods via a signed for service so that we do receive any parts which are to be returned, we cannot accept responsibility for parts which go missing in the post, we will be unable to issue refunds/exchanges for parts which do not arrive.
Please allow between 7 days – 4 weeks. We will call you to arrange a delivery time before we dispatch your door. Prices do NOT include fitting. Please see under Servicing Options > Door Installation on the product menu for fitting costs.
If you find that the spare part ordered is the incorrect part required, we will exchange for the correct part once identified. Any additional costs will be charged accordingly. Obviously, if the required part is cheaper than the original part that was ordered, then a refund will be issued. Please Note: Any replacement parts which are sent out will incur an additional postage charge, but this will be reduced to half price.
Garage Doors and Remote Control Systems
When purchasing your new garage door and/or remote control system, we offer assistance before and after checkout. Once you have purchased your door, our customer service department will contact you to confirm your measurements.
All orders for garage doors and remote control systems can be returned to us, providing they haven’t been installed/unwrapped and the fitting packs are unopened and undamaged. If you do not require a replacement door, a charge for restocking may be incurred to cover any transportation costs from our suppliers – normally between 10% and 20%.
If you do require a replacement door, there will usually be a charge to cover transportation costs from our suppliers, but this will be at a reduced rate. However, please be assured we will do everything we can to eliminate incorrect doors being ordered and we will not leave you with a door you cannot use. We will do our best to change over the door at the cheapest option available.
Should there be anything which prevents the installation being carried which is outside our control, then a charge of £100 + VAT will be applied to cover a wasted visit, this is in addition to any restocking charges on the garage door and/or remote control systems.
You have the right to cancel your order within 24 hours of placing your order over the internet, an email must be received within the 24 hour period, If you cancel your order outside this period you will have your payment refunded less all postage charges, provided you return the goods at your cost to reach us in an undamaged/unopened condition, a charge of £15 + VAT will be incurred to cover admin cost at our end.
We hope that you will never have cause to complain about our products or services. If however, you do have a complaint, please call us on 0845 1261046 between the hours of 9am and 5pm Monday to Friday and we will do our best to assist you.
According to United Kingdom law, you must be aged 18 or over to purchase from this web site.